Technical Support Specialist
Information Technology
The Technical Support Specialist will act as a help desk specialist and field technician supporting the technology needs of Olin’s students, faculty and staff.
Basic responsibilities include installation, configuration and maintenance of software and hardware, ordering of software and hardware, inventory management, and audio visual support.
Duties:
- Primary support contact for end user technology related support issues
- Diagnose and resolve software and hardware problems or conflicts via telephone, remotely or on-site in a timely, customer-focused manner
- Maintain Help Desk ticketing application (TrackIT) and records on a daily basis and report on activity as required
- Assist users with installation, configuration and maintenance of software applications
- Assist users with the use of audio visual equipment
- Install, support, troubleshoot and repair hardware and peripherals
- Responsible for patches, version upgrades and related documentation for all supported applications
- Create and update various standard system images on a regular basis
- Write technical documents and train users in proper use of computer hardware, software and peripherals as well as audio visual equipment
- Assist in recommending and purchasing hardware and software
- Assist in maintaining software and hardware inventory control
- Other duties as assigned
Individual Must Be:
- Motivated, self-starter
- Able to work well independently with minimal supervision and also as part of a team of dedicated technologists
- Able to work well, and learn new skills in a fast paced, rapidly changing technical environment
- Excellent in customer service skills, organizational skills and be able to communicate with individuals at all levels within the organization
- Able to prioritize support requests and multitask
Minimum Requirements:
- High School Diploma
- Minimum of two years experience installing, troubleshooting and managing desktop and laptop computers in both a wired and wireless network environment
- Mid-level experience with Microsoft Operating Systems (Windows XP Professional)
- Mid-level to advanced experience with business productivity software (Word, Excel, Powerpoint, Access, Acrobat, etc)
- Internet Mail programs and clients (MS Exchange, MS Outlook)
- Familiarity with IP networks and related protocols
Preferred skills/experience:
- An Associate’s or Bachelor’s Degree in a technical discipline (EE, CS, etc)
- Technical Certifications desirable (A+, NET+, MCSE, etc)
- Experience using System imaging software (Ghost, Altiris, etc.)
- Experience using and supporting other operating systems and related applications (MAC, Linux)
- Experience using and supporting Audio Visual equipment
- Familiarity with wireless networking
- Familiarity troubleshooting printer
Interested Candidates
Please send resume and cover letter to jobs@olin.edu
Olin College is an Equal Opportunity Employer, and specifically invites and encourages applications from underrepresented groups.
Employment at Olin
